The Cardiff office had 8.7 full-time staff, including 5.7 Investigating or Senior Investigating Officers at the beginning of 2002-03. In July, a temporary part-time administrative assistant was employed for six months to help with an increasing administrative workload. Senior Investigating Officer on a year’s secondment to the NHS, the number and grading of the Office’s administrative posts was reviewed.

That resulted in a decision to appoint a permanent Administrative Assistant and upgrade the existing Administrative Officer to Casework Manager to provide additional support to the remaining Investigating Officers. During 2002-03 69 new complaints were received, a 23% increase on 2001-02. However nine of these were premature complaints about a single Planning Inspectorate decision. Excluding these, the number of new complaints was only slightly higher than last year. View Detail: TDS Nationwide

The number of complaints received has increased by a small amount in each year of WAO’s existence. It seems prudent to assume that the trend will continue. As in previous years, the complaints received included a large proportion that were not investigable, either because they were not within WAO jurisdiction or had not yet completed the local complaints process. Six new investigations were started during the year, two more than in 2001-02. Seven investigations were completed during the year, the same number as in 2001-02.

This was one less than expected because the issue of one report has been delayed by protracted correspondence with the body concerned about an appropriate remedy. For similar reasons the average investigation time remained about the same as last year, when it has been predicted to fall to 53 weeks. Contrary to expectation, two incomplete cases over a year old remained at the year-end. Because of these two cases, the average throughput is unlikely to fall significantly in 2003-04, although we aim to have no cases over a year old at the end of the year. Although very demanding, the performance target of 100% for screening and replying to new cases not within jurisdiction was missed only because one case was delayed by competing priorities.


The main responsible person who is required for getting the legal Tax Depreciation process easy is the one who is doing the whole process for the need of people and make the whole process successful. Dundee City Council, through its architectural and services department, has given the initiative its full backing to devise ways in which building stock can be heated more efficiently. One of the greatest attractions of the scheme to the council is the scope to reduce heating bills for Dundee residents, not least for those living in social housing.

This will make full profitable reasons for you to get the right steps done in the property field and then you can make the legal steps easier and successful for the whole need of people. From an environmental perspective, Ms Morrison believes the scheme will contribute greatly to the reduction of greenhouse gases by using non-renewable energy resources. One of the ways we have to promote renewable energy is by bedding it in with the fabric of buildings. Due to the ease with which solar systems can be incorporated into new and existing properties, Prof Curran hopes the initiative will be an inspiration to other schemes rolled out across Scotland.

This is the step that needs full knowledge for making it done in the right ways and then people will get the right steps for the need of the full demand from their all clients. For properties which do not bask in sunlight, the scheme proposes that solar power could be pooled from homes fitted with the panels; power from each home would be fed into a district heating system to enable solar energy to be shared amongst entire communities. The Sun City project will make a valuable contribution to meeting national carbon reduction targets.

A further benefit of reducing pollution levels within Dundee is generating a positive impact on the city’s image in the context of the tourism industry. While air pollution is not as acute as those of other Scottish cities, Ms Morrison believes the conurbation does have air quality issues, albeit from traffic and light industry. In the future, she hopes the more ambitious PV system for generating electricity could be used by the home or fed into local grids. PV systems are considered to generate enough electricity to provide 60% of energy required by home over a year.